Shipping Policy

Last updated: 3 September 2026

At Wildcard Commerce, we aim to get your order to you as quickly and reliably as possible. This Shipping Policy explains how orders are processed, dispatched and delivered.

UK Delivery

We currently primarily serve customers within the United Kingdom.

Shipping costs, where applicable, will be clearly displayed at checkout before you complete your purchase. Where an item is advertised with free UK delivery, no standard delivery charge will be added at checkout.

Processing Times

Orders are normally processed within 1–3 business days.

Orders placed on weekends or UK public holidays may begin processing on the next business day.

Processing times are separate from delivery times.

Estimated Delivery Times

Estimated delivery times are shown on the relevant product page or during checkout where available.

As Wildcard Commerce works with a range of suppliers and fulfilment partners, delivery times can vary between products.

Where products are held and dispatched within the UK, delivery will typically be faster than products supplied from outside the UK.

We will always aim to provide a realistic delivery estimate before you place your order.

Unless a different delivery period has been agreed with you, goods will be delivered without undue delay and no later than 30 days after your order is placed.

Third-Party Fulfilment

Some products sold by Wildcard Commerce may be stored, packed and dispatched directly by one of our approved suppliers or fulfilment partners.

This means your order may be shipped from a location operated by a third party rather than directly from Wildcard Commerce.

Where products are dispatched from outside the UK, this will be indicated on the product listing or during the ordering process where applicable.

Wildcard Commerce remains your retailer and your point of contact regarding your order.

Multiple Items

If you order more than one product, the products may be supplied by different fulfilment partners or warehouses.

As a result, your order may arrive in more than one package and on different days. You will not be charged additional delivery fees because we choose to split an order unless this was clearly stated and agreed when you placed the order.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow time for the carrier's tracking system to update after receiving your dispatch confirmation.

Delivery Delays

Occasionally, deliveries may be delayed by circumstances outside our reasonable control, including courier disruption, severe weather, customs processing or unusually high demand.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.

If we are unable to deliver your order within an agreed delivery period, your rights under UK consumer law are unaffected.

Incorrect Delivery Information

Please check your delivery address carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. We will try to correct the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered fulfilment.

Lost or Damaged Deliveries

If your order has not arrived within the expected delivery period, or it arrives damaged, please contact us.

Please include your order number and relevant details so that we can investigate the issue with the carrier or fulfilment partner.

Your statutory rights are not affected by this policy.

Returns

Shipping and delivery arrangements relating to returned products are covered separately in our Return and Refund Policy.

Contact

If you have any questions about shipping, delivery or an existing order, please contact us:

Email: info@wildcardcommerce.com

Please include your order number where possible so we can deal with your enquiry more quickly.

Wildcard Commerce Ltd
Company number: 16984896
Registered in England and Wales
Registered office: 4 Oakleigh Road, Stratford-upon-Avon, England, CV37 0DW